Dear Valued Client,

We are extremely sorry that you are having an issue or complaint with our services and regret the inconvenience. We will make every effort to provide a resolution. To get in touch you can write to us at, customer.service@arrcap.com

Alternatively, please write directly to the DIFC branch at:

Arrow Capital (DIFC) Limited
1611, Index Tower,
Dubai International Financial Center
Dubai
United Arab Emirates

Our Compliant Management framework:

• All customers are treated fairly at all times.
• All complaints, critical requests and issues raised by customers are dealt with courtesy and resolved on time.
• Customers are made completely aware of their rights so that they can opt for alternative remedies if they are not fully satisfied with our response or resolution on their complaint.
• The firm’s Compliant Management policy is available to customers on request.